19 April 2010
Greg Barnette
Barnette Heating & A/C, Inc.
965 Salisbury Drive
Mocksville, North Carolina 27028
Dear Greg,
I’ve received your bill for the repair trip you made to my house last week when the upstairs system ceased cooling.
I am sympathetic to your father Mike's concern that the younger generation's different value system threatens to jeopardize the decades of hard work he invested to establish the reputation of Barnette Heating & A/C, Inc. I would like you to double-check with him about the wisdom of billing a customer for repair of a brand-new system that shut down with the spring's first weekend of hot weather. I don't mind waiting while you solicit feedback from him about this bill.
Sincerely,
Raymond C. Jones
PS: I should add that, if the system you have installed in my home is so delicate that it will shut down with a dirty filter or if I leave bedside lamps on upstairs, we have a far more serious issue at hand.
The on-going chronicle of all things related to the George and Laura Roediger House (c. 1905) in the historic Holly Avenue Neighborhood of downtown Winston-Salem, NC. More info and pictures can be found at RoedigerHouse.com. [Mobile users: CLICK TO SEARCH the blog.]
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